Refund policy
Rosellebeauty – Refund & Cancellation Policy
At Rosellebeauty, we want you to love every purchase you make with us. This policy explains how we handle returns, refunds, and cancellations in compliance with RBI guidelines and industry best practices.
1. Returns
We accept returns only if the item received is damaged, defective, or incorrect. Returns for change of mind, dissatisfaction, or any other reason are not accepted.
To be eligible for a return:
- A return request must be raised within 30 days of delivery.
- The product must be unused, in the same condition as received, and in its original packaging with proof of purchase.
To start a return, please email us at nishilovesjesus73@gmail.com. If your request is approved, you'll receive a return shipping label and detailed instructions. Items sent back without prior approval will not be accepted.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please report it within 7 days of delivery (and no later than 30 days). Approved cases are resolved in this order:
- Free reshipment of the correct item
- Store credit of equal value if reshipment is not possible
- Refund to original payment method if neither reshipment nor store credit is suitable (shipping charges deducted)
Important: Customers must provide an unedited unboxing video clearly showing: the parcel being opened from a sealed condition, the visible shipping label, and the product and its defect/damage. Requests without valid unboxing video proof may not be eligible for a refund.
3. Non-Returnable Items
- Used or opened products
- Personalized or custom-made items
- Clearance or sale items
- Gift cards
4. Order Cancellations
- Prepaid orders can be cancelled before shipping for a full refund.
- No cancellation fees apply before dispatch.
- Once an order is shipped, cancellations and refunds are not possible.
5. Refunds
Refunds apply only to approved prepaid order cancellations (before shipping), approved returns under the Damaged or Incorrect Items section, and duplicate or failed transactions. Refunds are processed to the original payment method or as store credits where applicable. Please allow 7–10 business days after approval for the refund to reflect.
6. Refunds for COD Orders
Refunds for COD orders are available only if the product received is damaged or defective. Customers must provide bank account details for refund processing.
7. Failed or Duplicate Transactions
Excess amounts from duplicate payments or failed transactions will be automatically refunded to the original payment method within 7–10 business days.
Contact Us
📧 nishilovesjesus73@gmail.com
We're here to help ensure your shopping experience with Rosellebeauty remains smooth and satisfying. 💖